Key Information - Health and Service Organisation Contacts

In this section of our website you will find a range of links and/or contact details to health organisations and other services that are of available to you and your family.

Throughout this section is a collection of services with local contact details and or websites that provide information for women in the Goulburn Valley and North East Victoria. When contacting an organisation without a free call number, most are happy for you to ring and ask them to ring you back, to save the cost of your call.

Questions to ask health professionals.

During September 2006 the ABC broadcast a special report, Facing the Evidence. This two-part series looked at the importance of asking health professionals for evidence based health care: Karen Carey-Hazell, consumer advocate, suggested asking your healthcare provider the following three questions:

Question 1: What are my treatment options?
Question 2: What are the possible outcomes of those options?
Question 3: How likely is each of the outcomes to occur?

Thanks to Karen Carey-Hazell.

Key Phone Numbers and Websites

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Rights and Complaints

In Victoria individuals have a right of access to their health information and to make complaints about health service providers. The Health Services Commissioner (HSC) is an independent statutory authority established to receive and resolve complaints about health service providers. The HSC also handles complaints about disclosure of health information and access to health information. Whenever possible make a complaint with the health service provider. If your complaint involves a hospital, you can contact the complaint liaison officer or patient representative. If this does not work, you can make a written complaint to the HSC. If you need help to put your complaint in writing, ring the HSC telephone advice line: 9am-5pm Monday to Friday. A complaint can be made against any person or organisation that collects and/or handles health information, including doctors, pharmacists, alternative therapists, dentists, hospitals, physiotherapists, ambulance services, nurses, psychiatric services, optometrists, chiropractors and counsellors.


Finding a services

In the Health Contact section of the WHGNE website we have tried to link to services covering Goulburn Valley and North East Victoria, below you will find three government website that link to services throughout Victoria.

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